1. Contact information

Name: Patron ca, s.r.o.

Registered office / residence:

IČ: 27113078

DIČ: CZ27113078

Registered at: the Municipal Court in Prague, Section C, File 97201

Phone: 224 402 819, 724 091 241

Email: info@alavis.cz

Contact address: Na Sychrově 1418/6, Praha 10

 

2. Information

Information about the goods and the price quoted by the seller are mandatory, except for obvious errors. Prices are presented inclusive of all taxes (e.g. VAT) and fees , excluding the cost of the delivery of goods.

Accepted payment methods

Bank transfer

By wire transfer to our account no. 3814935001/5500 kept at Raiffeisenbank a.s.

By credit card

through the payment gateway Global Payments Europe (GP webpay)

Online PayPal bank transfer through the

payment portal www.paypal.com

The Buyer is obliged to pay the costs associated with packaging and delivery of goods at the agreed amount along with the purchase price. Unless expressly stated otherwise, the purchase price includes costs associated with the delivery of goods.

In the case of a bank transfer, the buyer is obliged to pay the purchase price of the goods while giving the variable symbol of payment. In the case of a cashless payment, the buyer's obligation to pay the purchase price is met when the appropriate amount is received on the seller's account.

The seller does not require any fees in relation to the payment method.

Acceptance of the offer with an amendment or deviation is not an acceptance of the offer.

Confirmation of the contents of a contract concluded in a form other than writing, which shows deviations from the actual content of a negotiated agreement, has no legal effect.

Accepting an unsolicited performance by the buyer is not an acceptance of the offer.

 

3. Delivery of goods

The seller shall deliver the goods to the buyer complete within 15 days after the order confirmation, unless a different deadline for delivery is stated for individual articles. If "in stock" is stated for the goods, the seller shall send the goods at the latest within two working days. The buyer is obliged to accept the goods and pay for it. The buyer is advised to check the goods  as soon as possible upon delivery.

Price and delivery method

Czech Post

Price of transport by Czech post: 5 EUR.

Courier service GLS

The price for delivery by the GLS courier: 7 EUR.

Purchasing in person – booking in the shop (Payment can only be made in cash or by card in the shop)

All of our preparations can also be purchased in the Alavis a Barny's shop (Na Florenci 2116/15, Praha 1, Czech Republic), where payment can also be made by payment card. The opening hours of the shop are from Monday to Friday, from 9:00 to 19:00.

 

4. Cancellation of the order and withdrawal from the contract

The buyer can withdraw from the contract within 14 days after the receipt of goods or the last part of the delivery, regardless of the manner of the receipt of goods or the payment method. This period is given to enable the purchaser to become acquainted with the nature, characteristics and function of the goods to the appropriate extent.

The purchaser is also entitled to withdraw the contract any time before the delivery of goods.

 The buyer shall send or hand over the withdrawal from the contract to the seller within the 14-day period. The buyer is not obliged to state the reason for withdrawing from the contract. In the withdrawal, it is appropriate to state the date of purchase or contract number / sales receipt, bank and the chosen way of returning the goods in order to facilitate communication.

The seller is obliged  to return an amount corresponding to the full price of the goods and the costs paid for its delivery to the buyer within 14 days of withdrawal from the contract. The seller is obliged  to return the amount through the same payment method used by the buyer. If the seller offers several options within a particular method of delivery of goods, the buyer is obliged to reimburse the cheapest of them. The buyer is obliged to send or hand over the purchased goods to the seller within the same period at the latest. The goods should be returned to the seller (not COD) complete, preferably in the original packaging, and it must not show signs of wear or damage. The costs of returning the goods shall be borne by the buyer.

If the returned goods are damaged due to a breach of obligations of the buyer, the seller is entitled claim compensation from the buyer for diminution in value and subtract it from the amount refunded.

Withdraw from the contract can be performed with a written notice of withdrawal from the contract sent to the address of Patron ca, s.r.o. or electronically by sending an e-mail to info@alavis.cz.

 

5. Complaint settlement

The buyer is obliged to lodge a complaint with the seller in writing without undue delay after the detection of the defect by sending a complaint notice to the address of Patron ca, s.r.o. or electronically by sending an e-mail to info@alavis.cz. The buyer should include his/her contact information, a description of the fault and the requirement for the delivery of new goods as a way of settling the complaint.

The buyer must prove the purchase of goods (ideally a proof of purchase). The deadline for settling a complaint starts from the delivery / receipt of goods by the seller. The goods should be packaged in suitable packaging for transport in order to avoid damage, and it should be clean and complete.

The seller is obliged to decide on the complaint or whether an expert assessment is needed to make a decision without delay and no later than within three working days. The seller shall inform the purchaser about the necessity of an expert assessment within this period. Complaints, including the removal of defects, shall be handled by the seller without undue delay within 30 days of its filing, unless a longer period is agreed upon in writing with the buyer. After this period, the purchaser has the same rights as if it were a fundamental breach of contract.

If the seller refuses to remove the defect of the article, the buyer may request a reasonable discount on the price or withdraw from the contract.

The quality guarantee is extended for the period from filing the claim to the time of its settlement or until the time when the buyer was obliged to pick up the article. If the goods or a part thereof are exchanged, the seller's responsibility shall apply as if it were a purchase of new goods or a part thereof.

The seller agrees to inform the purchaser about the handling of the claim through an e-mail or via SMS, according to the requirement of the buyer.

In a legitimate complaint, the buyer is entitled to  reimbursement of reasonable costs incurred.

 

6. Protection of personal data

The buyer agrees to the Seller processing and storing his/her personal data in accordance with the Law on Personal Data Protection (no. 101/2000 Coll.) in order to perform the object of the contract. The buyer has the right to know what personal data the seller is recording and is entitled to change this data, or oppose the processing thereof in writing. Supervision over the protection of personal data is exercised by The Office for Personal Data Protection.

The buyer can inform the seller that he/she no longer wants to receive electronic commercial  messages to the electronic address obtained in connection with the performance of the contract, without any costs incurred thereto.

 

7. Dispute resolution

Disputes between the seller and the buyer are resolves by the common courts.

The seller agrees to preferentially seek extra-judicial settlement of disputes with the buyer if the buyer does not reject it.

This procedure is not mediation according to  Act no.    202/2012 Coll., On mediation, as amended, nor arbitration proceedings under  Act no.  216/1994 Coll., On arbitration and the enforcement of arbitral awards, as amended, and its use does not affect the entitlement of parties to turn to court with their claim.

For the duration of negotiations on out-of- court dispute settlement, the limitation and prescribed periods are not running nor will they begin to run under the Civil Code, until one of the parties expressly rejects continuing in the negotiations. 

Supervision over compliance with obligations under the Act no. 634/1992 Coll., On Consumer Protection, as amended, is performed by the Czech Trade Inspection Authority (www.coi.cz).

 

8. Other

A consumer is a person who, unlike the seller, does not act within his/her business activity or the independent practice of his/her profession when concluding and performing the contract.

Other matters not specified herein shall be governed by the Civil Code (no.  89/2012 Coll.), The Consumer Protection Act  (no. 634/1992 Coll.)  and other legislation, as amended by subsequent legislation. 

The contract and related issues are governed by Czech law.

Changes in business conditions in a form other than mutually agreed upon written form  are excluded.

These conditions are effective from 8 January 2014.